Rethinking Service Delivery – Real-world strategies for New York City Hoteliers

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october, 2020

21oct2:00 pm3:00 pmRethinking Service Delivery – Real-world strategies for New York City Hoteliers2:00 pm - 3:00 pm

Event Details



As the pandemic started shutting down the travel industry city-by-city, no one knew how long this would go on. Six months later, as more and more states start to open up by easing restrictions, New York City hoteliers remain on lockdown by tough restrictions, non-cooperative legislation and other pressures. 
Throughout this difficult time, UniFocus has worked alongside its 2300+ hotel partners across the country and globally to rethink service delivery strategies to make the most of each opportunity as their markets slowly being to open back up. 
We cordially invite you to join us on October 21st, 2020 at 2pm for an exclusive HANYC webinar event where new Allied Member UniFocus COO Ken Heymann will discuss real-world strategies and lessons learned from the pandemic, with examples taken directly from their customer base of more than 2300 hotel partners and translate those into the context of the New York City Market, including:
  • Early stages of reopening
  • Bringing back employees safely
  • Things to consider doing now
  • Optimizing for the long haul
  • Open Discussion
About Ken Heymann – Ken was born and raised in Queens and does not stray for too long from the old neighborhood. As a co-founder and COO of UniFocus, Ken has over 35 years of industry experience and is well-versed on the nuances of operating in the NYC market. He is particularly qualified to take into context the lessons learned in other places and translate them into meaningful takeaways for HANYC’s members.
Click here to register for the event: 
For more information on UniFocus, visit


october 21, 2020, 2:00 pm - october 21, 2020, 3:00 pm

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