HANYC IN THE NEWS

Spotlight on New Hotel Manager: Paulina Padilla

Paulina Padilla

Please join us in welcoming Paulina Padilla, Hotel Manager, at Mandarin Oriental, New York.

Paulina is a passionate hospitality leader with over a decade of diverse work experiences with various top international hospitality groups. Her strengths focus on fostering positive work collaboration, elevating guest experiences, nurturing high-performing teams and championing overall operational excellence. 

A native of Mexico, she began her career in the Food & Beverage department at Four Seasons Dallas, then progressed her career in rooms division at St. Regis Bahia Beach resort , Puerto Rico as well as the legendary St. Regis, New York. Later she held executive positions as Director of Rooms at The Carlyle New York, a Rosewood Hotel and at the unique lifestyle hotel The Ned Nomad. Her last position was Director of Operations at 1 Hotel Central Park where she was instrumental in elevating service standards and guest experiences along with various property upgrade projects.

Paulina joined Mandarin Oriental, New York as Director of Rooms in summer 2024. She since made immediate impacts with raising quality scores, boosting efficiency, and driving profitability—while always focusing on warm, guest and colleague centric services. As Hotel Manager, she will oversee all hotel operations and continue partnering with the executive team to elevate operations at our beautiful New York property as we continue to strive to deliver the Exceptional Everyday, Everywhere.

The 2025 New York City Power 100

The migrant crisis has been a windfall for hotels, but Vijay Dandapani has sought to ensure stability for his industry that has struggled since the onset of the COVID-19 pandemic. The hotel industry advocate recently renewed a $1.04 billion emergency city contract after the city has already spent $2.3 billion to house asylum-seekers. He warned that the City Council’s Safe Hotels Act would drive up prices but withdrew his objections after a series of negotiations. Now Dandapani is focused on combating city legislation that would ease restrictions on Airbnb.

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Scholarship Awards Program

We are pleased to announce that the HANYC Foundation, a 501(c)(3) organization, will be offering six scholarship awards of $10,000 each this year.

Sustainable Hospitality

Our vision is to transform the New York City hotel industry into a recognized champion of sustainable hospitality in the United States and in the World. On this external site we share best practices, innovations and sustainable initiatives.

Human Trafficking Training

Human trafficking is incredibly widespread and our hotels have an important role to play in keeping our community and our hotels safe from this harm. HANYC is now partnering with Businesses Ending Slavery and Trafficking (BEST) to provide FREE human trafficking training for HANYC members and their staff.

Date

Title

Current Month

August

18aug3:00 pm4:30 pmHuman Resources Directors Training -- hotel members only

September

09sep5:00 pm7:30 pmEnd of Summer Celebration -- members only

16sep9:00 am12:00 pmROUNDTABLE: Beyond Rate Wars: Winning Pricing Strategies in the AI Era -- hotel members only

October

03oct9:00 am1:00 pm2025 Big Apple Stars Awards

November

14nov3:00 pm9:15 pmAnnual General Meeting and Cocktail Reception

PARTNERS

ALLIED MEMBERS