February 14, 2017
Airbnb is a superb concept, rapidly expanding. But ask yourself this: How good are they when things go wrong? Last year I found that out the hard way — I was left out in the cold when one of their listings went sour. My experience could serve as an M.B.A. case history on how not to treat customers. I travel to Los Angeles every six weeks for medical treatment and have been doing so for two years. I’ve used Airbnb or one of its competitors for my lodging arrangements, and those transactions went reasonably well…
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