Monday, 2:30 PM, August 7th, 2017
Le Parker Meridien, 119w. 56th Street, in the Tansa room, on the Hotel’s 3rd floor
Guests are demanding more each year. The rise of platforms like Uber, Netflix, and Amazon has profoundly shifted the way consumers interact with services and as a result, how guests expect to interact with hotels. If a hotel wants to deliver an exceptional guest experience today, they have no option but to adapt to these new consumer trends. The team at ALICE has studied what makes the platform approach to technology so successful, and will lead a session on how hotels can learn from other industries and embrace the same platform-thinking. Your guests are getting more demanding, but that doesn’t mean you need to fear technology, rather just understand the opportunities it presents.
The seminar will focus on the need for hotels to adapt to consumer trends through technology in order to deliver exceptional guest experiences and will be presented by Alex Shashou, Co-Founder and President of ALICE.
