Please join us in welcoming Paulina Padilla, Hotel Manager, at Mandarin Oriental, New York.

Paulina is a passionate hospitality leader with over a decade of diverse work experiences with various top international hospitality groups. Her strengths focus on fostering positive work collaboration, elevating guest experiences, nurturing high-performing teams and championing overall operational excellence. 

A native of Mexico, she began her career in the Food & Beverage department at Four Seasons Dallas, then progressed her career in rooms division at St. Regis Bahia Beach resort , Puerto Rico as well as the legendary St. Regis, New York. Later she held executive positions as Director of Rooms at The Carlyle New York, a Rosewood Hotel and at the unique lifestyle hotel The Ned Nomad. Her last position was Director of Operations at 1 Hotel Central Park where she was instrumental in elevating service standards and guest experiences along with various property upgrade projects.

Paulina joined Mandarin Oriental, New York as Director of Rooms in summer 2024. She since made immediate impacts with raising quality scores, boosting efficiency, and driving profitability—while always focusing on warm, guest and colleague centric services. As Hotel Manager, she will oversee all hotel operations and continue partnering with the executive team to elevate operations at our beautiful New York property as we continue to strive to deliver the Exceptional Everyday, Everywhere.